Frequently Asked Questions
Everything you need to know about your Prizma-Foto gear and orders.
What is the standard shipping time for camera equipment?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
Do you offer a warranty on refurbished lenses and bodies?
Yes, all certified refurbished equipment at Prizma-Foto comes with a comprehensive 12-month warranty covering mechanical and optical defects.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day hassle-free return policy. Items must be returned in their original packaging with all accessories and shutter counts must not exceed 500 frames for new cameras.
Are all products sold on Prizma-Foto genuine and brand new?
Absolutely. Unless explicitly marked as 'Refurbished' or 'Open Box,' every product we sell is 100% authentic and sourced directly from official manufacturers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm or Klarna for high-end gear purchases.
Can I track my shipment in real-time?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.